Terms of service

Making a purchase

Making a purchase couldn't be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Check out' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from outside of the UK your credit card company will convert the transaction into your own currency.

We accept Visa, Visa Debit, Mastercard, Solo, Maestro and Visa Electron. Backordered items will be charged at the time of placing the order and will be shipped as soon as they become available. 

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Cancelling an order

Cats Protection strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout we begin to process your order. If you decide after Checkout that you would like to cancel your order please call 0333 2405 892 or email catsprotection@cbfulfilment.co.uk. If you call or email within 24 hours your credit card will be credited for the entire purchase price and the cost of standard postage as long as you refuse delivery and "Return to Sender" when the order arrives. If you do not call within 24 hours to cancel, unfortunately we will not be able to refund your postage charges.

Shipping and handling

What are the shipping and handling costs and where do you deliver to?

Cats Protection charge just £4.95 per order to post anywhere in the United Kingdom up to the value of £49.99. Postage is FREE for orders with a goods value of £50 and over, excluding Cats Protection gift cards and donations. We also offer an Express Delivery Service to UK mainland addresses.

How long will my order take to arrive?

Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.

Larger sized parcels are sent via couriers DPD and Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date.

When do I need to order by to get my goods in time for Christmas?

We usually deliver within 7 working days but orders can take longer at busy times. All orders received by noon on the 16th December, excluding personalised items, should be received by Christmas Eve subject to stock availability.

Do you offer next day delivery?

Cats Protection are delighted to offer an express delivery service.

The cost of express delivery is £9.95 for any size of order and can be selected during checkout.

This service is only available for UK mainland addresses, excluding Scottish Highlands.

Please place your order before 12 noon from Monday to Thursday and we will despatch your parcel promptly for next day delivery.

Back orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0333 2405 892 (International +44 0333 2405 892) or write to us at Woodview Road Paignton TQ4 7SR United Kingdom